vid65's Privacy Policy
At vid65, all your information is protected with SSL encryption and strict security protocols. What data we collect, how we use it, and what your rights are — everything is explained in detail here.
Our commitment to privacy
Welcome to the vid65 platform. This Privacy Policy ("Policy") describes how vid65 ("we", "our", "platform") collects, processes, stores, and protects your personal information. This Policy applies to all users of the vid65.bar website and related services.
By continuing to use our services, you are considered to have agreed to the terms described in this Policy. If you disagree with any part of this Policy, please stop using our services and contact us.
1. Information we collect
vid65 collects various types of information to operate its services. The categories of information collected are described in detail below.
During account registration, we collect your full name, date of birth, email address, mobile number, and password. Additional information may be required for identity verification.
Your bKash, Nagad, or Rocket account details are collected to process deposit and withdrawal transactions. Full account numbers are not stored — only transaction reference numbers are kept.
Your browsing activity, gaming history, betting patterns, time spent on the site, pages visited, and click data are collected automatically.
Your IP address, device type, operating system, browser information, cookie data, and session ID are recorded automatically.
2. Methods of data collection
vid65 collects information in various ways. The main methods are as follows:
Information provided directly
- When filling out the account registration form
- When conducting transactions
- When contacting customer support
- During the identity verification process
Automatically collected information
- Through cookies and local storage
- Through log files and server records
- Through analytics tools
- Through device fingerprinting
3. Purpose of data use
Collected information is used for the following legitimate purposes:
Information is used to create and manage your account, process transactions, provide gaming services, and run betting activities.
Data is analyzed to ensure account security, detect and prevent fraudulent activity, and comply with anti-money laundering (AML) regulations.
Data is analyzed to recommend games based on your preferences, provide personalized offers, and improve the overall user experience on the site.
Your contact information is used to send necessary service-related messages, account notifications, security alerts, and responses to your requests.
Information is stored and processed as required to comply with applicable laws, regulations, and directives from regulatory authorities.
Anonymized data is analyzed to improve service quality, plan new features, and evaluate platform performance.
4. Data sharing and disclosure
vid65 never sells your personal information. Information may be shared with third parties only in the limited circumstances described below:
Necessary information is shared with trusted partners to deliver core services such as payment processing (bKash, Nagad, Rocket), technical infrastructure, customer support software, and security testing. These partners operate under strict confidentiality agreements and may not use the information for any other purpose.
Disclosure of information may be required in response to a court order, a lawful request from a government authority, or a legal obligation. In such cases, vid65 provides only the information that is legally required.
If serious fraud, money laundering, or other criminal activity is detected, the relevant authorities may be notified. This is essential for the overall protection of users.
5. Data security measures
vid65 applies industry-standard security measures to keep your information safe:
SSL encryption
All data transmission is secured through SSL/TLS encryption.
Firewall protection
Advanced firewall systems prevent unauthorized access.
Access control
Staff are granted access only to the information necessary for their role.
Regular audits
Regular audits are conducted to identify security vulnerabilities.
6. Data retention period
vid65 retains your information only for as long as necessary. The factors considered in determining the retention period are:
- All information is retained for as long as your account remains active.
- After an account is closed, certain information is retained for a specified period to meet legal and regulatory obligations.
- Financial transaction records are retained based on long-term legal requirements.
- After consent for marketing communications is withdrawn, processing of the relevant information stops.
- Security logs are kept for a limited period and then automatically deleted.
7. Your data rights
As a vid65 user, you have important rights regarding your own personal information:
Right of access
You may request a copy of the information stored about you at any time. We will provide the information within a reasonable timeframe.
Right to correction
If any of your information is incorrect, you may request that it be corrected. Accurate information helps improve the quality of your service.
Right to erasure
In certain circumstances, you may request that your information be deleted. However, information retained under legal obligations may not be able to be deleted.
Right to object to processing
You may object to marketing communications or certain types of data processing. We respect your withdrawal of consent.
Right to data portability
You may receive your information in a structured, commonly used format that can be transferred to another service.
Right to restrict processing
In certain circumstances, you may request that the processing of your information be temporarily restricted.
8. Protection of minors
vid65's services are for individuals aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21. When opening an account, you confirm that you are at least 21 years of age.
If we suspect that a user is under 21, we reserve the right to suspend that account and verify their identity. If confirmed, the relevant information will be deleted immediately and the account will be closed.
9. International data transfers
vid65 primarily serves users in Bangladesh. Our servers and data processing infrastructure may be located in various countries. Where data is transferred internationally, the following security measures are ensured:
- Strict data processing agreements are in place with the receiving parties.
- It is verified whether adequate data protection measures exist in the destination country.
- All provisions of this Policy apply to international transfers as well.
- Technical and organizational security measures are applied equally in all locations.
10. Third-party services and links
The vid65 platform does not contain links to external sites. However, third-party payment services used in our platform (bKash, Nagad, Rocket) are governed by their own privacy policies. You are advised to read their privacy policies before using these services. vid65 is not responsible for the data collection or processing practices of third parties.
11. Changes to the Policy
vid65 may update this Privacy Policy from time to time. When changes are made:
- The "Last updated" date at the top of the Policy will be changed.
- Users will be notified by email in the case of significant changes.
- Continuing to use the platform after an update will be considered as consent to the new Policy.
- If a user objects to any change, they have the right to close their account.
12. Complaints & Resolution Process
If you have any concerns or complaints about how your personal information is handled, please contact us. Steps in the complaints process:
Review
Our team will review your complaint and gather the necessary information.
Resolution
We will properly resolve the complaint and inform you of the outcome.
We're here for any privacy-related questions
If you have any questions or concerns about vid65's privacy policy, contact us — support is available 24/7.